Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related I cannot read the content in my StoreJet Cloud (10K). It shows "write protect" or "please insert disk." Why does my StoreJetCloud10K lose connection after iPhone was upgraded to iOS11? How can I browse and play my iTunes purchases from the StoreJet Cloud 10K on an Apple Device? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started